Cancellation & Refund Policy

At [Your Store Name], we want you to enjoy a smooth and worry-free shopping experience. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

  • Before Dispatch: You can cancel your order within 24 hours of purchase or until it has been shipped, whichever comes first. A full refund will be issued to your original payment method.

  • After Dispatch: Once your order is shipped, it cannot be canceled. However, you may apply for a return/refund after delivery (see below).

Returns & Exchanges

  • We accept returns/exchanges within 7 days of delivery for unworn, unwashed, and unused items with all original tags and packaging intact.

  • Items such as intimate wear, accessories, or custom-made products are non-returnable for hygiene and personalization reasons.

  • To request a return/exchange, please contact us at [your support email/phone] with your order number and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you via email/phone regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to your original payment method.

  • In case of exchange requests, we will ship the replacement product once the returned item is approved.

Shipping Costs

  • If the return is due to a defect, damage, or wrong item received, we will bear the return shipping costs.

  • For all other returns (such as size/color preference), the shipping charges will be borne by the customer.

Late or Missing Refunds

  • If you haven’t received a refund within 7 business days, please check with your bank/payment provider.

  • If the issue persists, contact us at [your support email] for assistance.

Contact Us

For cancellations, returns, or refund queries, reach out to our support team:
📧 Email: [Your Store Email]
📞 Phone: [Your Contact Number]